top of page

Frequently Asked Questions

Q: Do you offer mammograms? 
A: No, we do not currently offer mammograms in our office, but we can help you get an appointment with a local provider of this service.

Q: How can I get FMLA paperwork completed?
A: Patients who need FMLA paperwork completed will need to come to the office and fill out our FMLA/Records Release Form as well as any form they may need completed for their employer.  There is a $30 fee for this service. Once all forms have been received, one of our nurses is happy to complete this for you within 5 days. You will be notified once your forms are ready.

Q: How can I pay my bill online?

A: The easiest way to pay your bill is through the Patient Portal or HEALOW app. These systems will allow you to pay your co-pay when you arrive for your appointment, pay your bill conveniently online and provide you with a receipt for your records all while saving you time!

Q: I have a question about my bill. What is the easiest way to get in touch with someone from billing directly?

A: Log in to your Patient Portal and go to the Messages tab to submit a "General Query". This will send an email to our Billing Department who monitors this throughout the day and will respond back to you either in your Portal or by phone. Messages are addressed in the order in which they are received.

Q: How do I get prescriptions refilled? 
A: The most efficient way to process a prescription refill is through our Patient Portal system. Our staff will review your request and if appropriate, will send the refill to your preferred pharmacy on file in your Patient Portal. Please allow 24 hours for these requests to be processed. 

Q: How far in advance do you schedule appointments? 
A: Our schedulers are now able to schedule appointments 6 months in advance for your convenience. This is especially important for scheduling annual exams. Please keep in mind, our physician schedules may change due to unforeseen circumstances. Patients may be contacted to modify appointments one month in advance. The most convenient and efficient way to request an appointment is through our Patient Portal.


Q: What happens if I miss my scheduled appointment?

A: Starting March 15, 2024 - A cancellation less than 24 hours in advance or a no show will incur a $40 fee. If you check in 15 minutes or more past your scheduled appointment time, you will incur a fee of $25 (this does not apply if you are late due to an ultrasound). These fees must be paid before you will be seen or before you are able to schedule your next appointment.

Q: When should I schedule an appointment for my teenage daughter?

A: Unless your daughter is having a specific gynecological issue, we recommend starting routine GYN wellness appointments at age 18. Generally, this appointment consists of a consultation without a pelvic exam. Pelvic exams typically begin at age 21 or earlier if indicated by symptoms.

Q: I have a general question regarding birth control, cycles, abnormal bleeding  or pelvic pain. How can I get in touch with a nurse quickly?

A:  Log in to your Patient Portal and go to the Messages tab to submit a "General Query". This will send an email to a nurse who monitors this throughout the day and will respond back to you either in your Portal or by phone. Messages are addressed in the order in which they are received.

Q: When will I find out about my results?

A: The quickest way to get results about lab work, mammograms, pap smears, bone density, ultrasounds and more is to log in to your Patient Portal to view the results. Some patients have chosen to receive notification of returned results directly from the Patient Portal via email or text.  

Q: I think I am pregnant, what should I do? 

A: Log in to your Patient Portal to request a "Pregnancy Confirmation" appointment. During this visit, your provider will be happy to walk you through all of the next steps to help ensure you feel educated prior to leaving your appointment.

Q: What medications are safe for me to take while I am pregnant? 
A: In general, over the counter medications such as Tylenol, Mylanta, Mylanta II, Tums, Pepcid AC, Imodium, Kaopectate, Surfak, Colace, Fibercon, Citrucel, Metamucil, Senokot, Preparation H, Tucks, Anusol, HC, Proctofoam, Monistat, Mycelex, Gyne-Lotrimin, Tylenol PM, Unisom. After 12 weeks of pregnancy you may also take Sudafed, Benadryl, Actifed, Robitussin. This is a partial list-a more comprehensive list is available in our online Pregnancy Packet. You are also encouraged to discuss any particular medications with your provider at your visit.

Q: When I am pregnant, what warning signs should I look for that should prompt me to call the office? 
A: The following things should prompt you to call our office immediately: 

  • Vaginal bleeding greater than your normal menstrual period 

  • No fetal movement for 12 hours (after 28 weeks of pregnancy) 

  • Persistent headache unrelieved by Tylenol 

  • More than 4-6 contractions in one hour before 35 weeks of pregnancy

  • Persistent leakage of fluid from the vagina

Q: Do you offer 4D ultrasounds? 
A: We offer the latest in ultrasound technology. This service can give you unbelievable pictures of your soon-to-be-born child. This is an elective service and is not covered by insurance. Click here to learn more and call our office to discuss scheduling and prices.

Save Time - Check in Online  - Login to Your Patient Portal

Healow Patient Portal Access
bottom of page